Customer Service

ABOUT SUPER7
Founded in 2001 as a magazine devoted to the obsessive-compulsive world of Japanese toy collecting, Super7 embarked on a mission to become the premiere outlet for information and reference for the obscure oddities of the toy universe. The success of the magazine immediately led to Super7 collaborating with Japanese toy manufacturers to create exclusive toys and various special editions, evolving over time to Super7 designing and manufacturing its own collectible toys.

Super7’s philosophy is to make products— toys, books, magazines, t-shirts, and even their own retail store in San Francisco— that its collector founders would want, resulting in Super7’s products being recognized by fans as original, unique, and most of all, genuine.


RETURN POLICIES
Super7 is happy to honor return & exchange requests within 7 days of receipt of shipment for items in original packaging or new (un-worn/un-washed) condition. Refunds for returned merchandise will be provided as store credit only to be applied towards a future purchase. We will do our best to exchange sizes or styles, but we cannot guarantee in-stock availabilty for all items. If a replacement for returned item is no longer available, we will issue you a store credit which can be applied towards a different item.


RETURN SHIPPING
If merchandise is damaged or not as described, Super7 will cover the cost of the return freight by supplying you with a return shipping label. If the return is due to the customer changing their mind, then the customer is responsible for all costs of returning the goods.


FINAL SALES
All sales are final for:
-- Sale or Discounted merchandise, with the exception for damaged merchandise.
-- Vintage Toys. Please note that no vintage toy will be in brand-new condition.
-- Custom or Hand Painted Toys. Variations in paint or minor imperfections are common with such items.
-- Pre-Orders / Made-to-Order Items.


COMBINED SHIPPING
Super7 offers a limited Combined Shipping program, allowing customers to keep completed orders 'on hold' at Super7 to be shipped in the future. The Combined Shipping program is a great way for customers to save on shipping by combining multiple orders into a single shipment.

To use the Combined Shipping program, enter the code HOLDMYSTUFF at checkout. When the order is completed, items from your order will be automatically held at Super7 for future shipping or local pick-up at our San Francisco location only. Items may be held up to 180 days. Normal Return Policy applies.

GENERAL SAFETY NOTICE
Super7 manufactures and retails goods intended for purchase and use by Adult Collectors.. At minimum, our recommendation is for the end user to be at least 15 years of age. Products may contain sharp points, small parts, choking hazards, and other elements not suitable for children. All items should be considered:

ADULT COLLECTIBLE – NOT A TOY
FOR AGES 15+

/!\ WARNING:
CHOKING HAZARD – Small Parts.
Not for Children Under 3 Years.